Quick answers, clear expectations.

AccessAI is a collaborative pilot designed to test how on-demand visual interpreting can support navigation across the MBTA system for people who are blind or have low vision. The program focuses on practical travel scenarios: finding entrances, locating stops, confirming signage, and staying oriented during a trip.

The pilot is intended for riders who are blind or have low vision. If you are unsure whether you qualify or you need help getting started, use the Contact page and the team can point you in the right direction.

In most cases, you’ll:

• Download the Aira app on your smartphone.
• Create or sign in to your account.
• Open the app while traveling and connect to an agent when you need help.

Training Sessions can make this smoother if you prefer a walkthrough.

Agents can assist with real-time visual tasks such as:

• Confirming station entrances, fare areas, and platform directions.
• Locating bus stops or signage near a stop.
• Identifying landmarks to support orientation and wayfinding.
• Reading a posted notice or confirming which train/bus is arriving (when visible).

The goal is to support confident, independent travel.

Many riders use a smartphone. If additional devices are supported, the program typically shares guidance during Training Sessions and on the About page. If you have device questions, Contact Us and include what phone you use.

Privacy expectations depend on how the service operates and the policies in place for the pilot. As a practical approach, you can:

• Connect only when you need help and disconnect when done.
• Avoid showing sensitive documents or personal screens.
• Ask the agent to focus on a specific task (e.g., “confirm the platform number”).

If you have detailed privacy questions, the Contact page is the fastest way to reach the program team.

Connectivity can vary by location. If you lose service, you can reconnect when coverage returns. Training Sessions often include tips on what to do if a call drops, plus how to prep before entering low-signal areas.

Training Sessions are structured walkthroughs that help you learn the app and practice common travel scenarios. Registration is typically required so staff can plan time and accessibility needs. See the Training Sessions page for details.

Focus Groups are a way to share real rider feedback so the pilot can improve. Topics may include: what works well, what’s confusing, and what features would make travel easier. If you like giving practical input, the Focus Groups page will explain how to participate.

For immediate travel help, the best option is usually to connect through the Aira app. For program questions (eligibility, trainings, feedback), use Contact Us so your message reaches the right team.

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